Support
WiseMoney is built and maintained by one developer, and every message is read personally. Whether something is broken, missing, or just confusing, the fastest way to reach us is the feedback form.
Reporting a problem
Bugs are much easier to fix with a little context. If you can, include:
- What you were doing when it happened, and what you expected instead
- The screen you were on (Dashboard, Spending, Income, Summary, Settings)
- Your iOS version and iPhone model
- The app version, shown at the top of Settings → About WiseMoney
Please do not send screenshots containing real amounts, employer names, or account details. We never need your financial data to diagnose a problem, and we would rather you did not share it. Describing the behaviour is always enough.
Where your data lives
WiseMoney stores everything locally on your iPhone. There is no account, no server of ours, and no cloud sync — which also means your phone holds the only copy of your data. We cannot recover a lost ledger for you, because we never had it.
Because of that, we recommend exporting a backup from time to time: Settings → Export produces a CSV of your spending and income, or a PDF financial statement. Keep those somewhere you trust.
Common questions
Can I use WiseMoney on more than one device? Not yet. Your data does not sync between devices, so each install starts empty.
Will I lose my data when I update the app? No. Updates preserve your existing data. Deleting the app does remove it, so export a backup first if you plan to reinstall.
A payslip did not import correctly. Payslips are read on-device, and layouts vary a great deal between payroll providers. You can always correct any field before saving, or enter pay manually. If a particular provider consistently fails, tell us which one — that is genuinely useful.
How do I delete everything? Deleting the app removes all WiseMoney data from your device permanently.
Privacy
For details on what the app does and does not collect, see our Privacy Policy.